We're Sorry things didn't go as planned!

Our system reported to us that you had an unpleasant experience buying from us, and you left us a negative review.

We're sorry that you had a bad time. Sometimes things go wrong with our couriers, technology and even our staff and we make mistakes. 

Your business really does mean the world to us and we're hoping that you can give us another chance. We'll give you 10% off your next order if you do. 

Also, we've noted your negative review and we'll do what we can to reach out to you personally to see what happened. 

If you do give us another chance and order from us again in future, feel free to use discount code 'Sorry10' on checkout to have your order automatically discounted by 10%. 

If you would prefer to chat to us now about your bad experience, feel free to reach us by email on hello@grillsofjapan.com or simply by chatting with us on WhatsApp using the WhatsApp chat icon on your screen.